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As process experts, CIIAN consultants provide services to those in conflict. We serve as third party interveners, when invited, to furnish dialogue assisting processes and communication techniques to parties in conflict. We also provide facilitation services and training in conflict resolution. In addition, we act as peace advocates and coaches for specific interests in certain situations.

Conflict Intervention

Conflict Intervention involves conflict management, conflict resolution, reconciliation, and conflict capacity building. In conflict management, the focus is on containing the conflict, whereas the goal of conflict resolution is to delve into the issues at hand in order to address root causes. Conflict resolution seeks to repair the harms done and restore the relational dimensions for future constructive interactions. Reconciliation, while also focusing on relational aspects, works at a much deeper level, striving for forgiveness, empowerment and recognition. Capacity building aims to directly transform the attitudes, knowledge and abilities of the actors involved in the conflict or post-conflict situation. Examples of processes employed and/or services provided are:

Conflict Management:

Conflict Resolution:


Capacity Building:

1. Fact finding

1. Mediation

1. Dialogues

1. Strategic Advice

2. Conciliation

2. Shuttle Diplomacy

2. Healing Circles

2. Training

3. Systems Design

3. Consensus Building

3. Coaching

CIIAN's methodology is grounded in the principles of inclusivity, self-determination, cooperativeness and accountability. Our approach is elicitive, iterative, and analytical. Our interventions are grounded in the following framework:

  • Information Gathering
  • Analysis
  • Insights/Determinations
  • Process Design
  • Implementation/Linkages/Follow Up
  • Evaluation
Conflict Competency Training

Conflict Competency Training operates at two levels. For the most part, CIIAN looks to design and develop training programs that meet specific needs and interests through eliciting a methodology from local actors on the ground. CIIAN's training is grounded in contemporary principles of learning (including andragogy for adults), an experiential student-centered pedagogy and a reflective, theory-informed practice, which includes a strong clinical element. People learn "to do" through our training programs.

CIIAN also offers a prescriptive, "off the shelf" training program in peacebuilding and conflict resolution that focuses on best practices. This program attracts an international audience that brings its own diversity and richness to the training.


Our facilitation services have been offered to groups who are experiencing conflict, as well as those who just anticipate it. These services include the design and delivery of inclusive participatory approaches, community consultations, strategic planning sessions and group dialogue processes. Opening dialogue, overseeing difficult conversations, structuring full participation and promoting consensus-based decision-making are often the aims of such facilitations.


As content specialists, CIIAN carries out research and programming in the following areas:

  • Conflict Theory
  • Conflict Competencies
  • Conflict Systems
  • Conflict Processes
  • Conflict Programming
  • Conflict and Peace Education for Children and Adolescents
  • ADR and Informal Justice
  • Peacebuilding Strategic Frameworks
  • Facilitation Knowledge and Skills
  • Program Review
  • Program Evaluation

We assist partners in developing dialogue or problem solving approaches that are collaborative and consensus based. These dialogue structures can be used to determine social and economic development paths, to make decisions about community needs and priorities and to enhance local governance participation.

CIIAN can also assist organizations and communities to adopt proactive approaches to conflict, through the design and development of preventive conflict competencies and processes. We are able to monitor and evaluate our programming and objectives, using participatory methods before, during and after implementation. The essential focus is one of conflict prevention.