SERVICES
I. PROCESS
EXPERTS
As process experts, CIIAN consultants provide services
to those in conflict. We serve as third party interveners, when
invited, to furnish dialogue assisting processes and communication
techniques to parties in conflict. We also provide facilitation
services and training in conflict resolution. In addition, we act as
peace advocates and coaches for specific interests in certain
situations.
Conflict Intervention
Conflict Intervention involves conflict management,
conflict resolution, reconciliation, and conflict capacity building. In
conflict management, the focus is on containing the conflict, whereas
the goal of conflict resolution is to delve into the issues at hand in
order to address root causes. Conflict resolution seeks to repair the
harms done and restore the relational dimensions for future
constructive interactions. Reconciliation, while also focusing on
relational aspects, works at a much deeper level, striving for
forgiveness, empowerment and recognition. Capacity building aims to
directly transform the attitudes, knowledge and abilities of the actors
involved in the conflict or post-conflict situation. Examples of
processes employed and/or services provided are:
Conflict Management:
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Conflict
Resolution:
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Reconciliation:
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Capacity
Building:
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1. Fact finding
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1. Mediation
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1. Dialogues
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1. Strategic Advice
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2. Conciliation
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2. Shuttle Diplomacy
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2. Healing Circles
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2. Training
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3. Systems Design
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3. Consensus Building
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3. Coaching
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CIIAN's methodology is grounded in the principles of
inclusivity, self-determination, cooperativeness and accountability.
Our approach is elicitive, iterative, and analytical. Our interventions
are grounded in the following framework:
- Information Gathering
- Analysis
- Insights/Determinations
- Process Design
- Implementation/Linkages/Follow Up
- Evaluation
Conflict Competency Training
Conflict Competency Training operates at two levels. For
the most part, CIIAN looks to design and develop training programs that
meet specific needs and interests through eliciting a methodology from
local actors on the ground. CIIAN's training is grounded in
contemporary principles of learning (including andragogy for adults),
an experiential student-centered pedagogy and a reflective,
theory-informed practice, which includes a strong clinical element.
People learn "to do" through our training programs.
CIIAN also offers a prescriptive, "off the shelf"
training program in peacebuilding and conflict resolution that focuses
on best practices. This program attracts an international audience that
brings its own diversity and richness to the training.
Facilitation
Our facilitation services have been offered to groups
who are experiencing conflict, as well as those who just anticipate it.
These services include the design and delivery of inclusive
participatory approaches, community consultations, strategic planning
sessions and group dialogue processes. Opening dialogue, overseeing
difficult conversations, structuring full participation and promoting
consensus-based decision-making are often the aims of such
facilitations.
II. PROGRAMMING, ANALYSIS AND RESEARCH
As content specialists, CIIAN carries out research and
programming in the following areas:
- Conflict Theory
- Conflict Competencies
- Conflict Systems
- Conflict Processes
- Conflict Programming
- Conflict and Peace Education for Children and
Adolescents
- ADR and Informal Justice
- Peacebuilding Strategic Frameworks
- Facilitation Knowledge and Skills
- Program Review
- Program Evaluation
We assist partners in developing dialogue or problem
solving approaches that are collaborative and consensus based. These
dialogue structures can be used to determine social and economic
development paths, to make decisions about community needs and
priorities and to enhance local governance participation.
CIIAN can also assist organizations and communities to
adopt proactive approaches to conflict, through the design and
development of preventive conflict competencies and processes. We are
able to monitor and evaluate our programming and objectives, using
participatory methods before, during and after implementation. The
essential focus is one of conflict prevention.
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