Learning Module One:
"Self & Others"
Whether you’re on a quest for professional development credits, seeking effective solutions for personal growth, or aspiring to delve into our advanced mediation and negotiation programming, ‘Self & Others’ is the foundational stepping stone. Designed to cater to a diverse range of needs, this course is your gateway to mastering conflict dynamics and negotiation strategies, setting the stage for both personal and professional transformation.
Lessons refined over decades
Gain Invaluable Knowledge & Skills
Self and Others is a culmination of years of refined lessons from our training facilities, enriched with the first-hand experiences of our seasoned practitioners. This course integrates cutting-edge insights from neuroscience, behavioral economics, and psychology, offering a comprehensive exploration into the core dynamics of conflict. It's a thoughtful deep dive into understanding and navigating the complexities of conflict with clarity and confidence.
Essential Life skills
who Will benefit from this training?
Some groups that have benefited from this training include:
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Professionals Seeking Growth and Efficiency: Ideal for professionals aiming to fulfill learning goals while acquiring vital skills to navigate challenges, alleviate stress, and enhance work proficiency.
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ADR Experts, Coaches, and Consultants Seeking Advanced Techniques: Tailored for ADR practitioners, coaches, and consultants eager to master innovative conflict resolution strategies, enhancing their ability to support clients effectively.
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Leaders and Entrepreneurs Aiming for Peak Performance: Designed for executives, managers, business owners, and entrepreneurs focused on honing their negotiation, problem-solving, and leadership skills to boost efficiency and gain a competitive advantage.
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Healthcare Professionals: Ideal for medical practitioners, nurses, and healthcare administrators who wish to enhance their communication and conflict management skills in high-stress, high-stakes medical environments.
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Non-Profit and Community Leaders: Suited for individuals in non-profit organizations and community leadership roles looking to effectively manage disputes, foster collaboration, and drive positive change in their communities.
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Government and Public Sector Employees: Designed for those in the public sector, including government officials and employees, who require advanced negotiation and conflict resolution skills for effective public service and policy implementation.
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Individuals Seeking Personal Development: Perfect for anyone interested in personal growth, improving family dynamics, or enhancing general life skills through better conflict management and negotiation techniques.
Whether you’re a professional, leader, or individual seeking growth, our program offers practical skills, tactics, and strategies from leading experts in the field, ensuring your personal and professional life not only thrives but flourishes.
What do I get?
Over 7 hours of an engaging online and self-paced video series to conveniently fit your schedule.
Tried-and-tested tools that you can begin applying immediately to improve your personal or professional life.
Earn a Certificate in "Conflict Dynamics and Strategies" and Digital Badge to display competency.*
We're confident you'll find these skills to be valuable; if not, we'll give you a 100% refund! *
How will this help me?
You’ll gain practical tools to transform conflict through two lenses - Self and Others.
SELF
- Master the Art of Assertive Communication: Develop the confidence and skills to assert your needs effectively, ensuring you achieve your goals while preserving valuable relationships.
- Elevate Your Emotional Intelligence: Significantly boost your emotional intelligence to thrive in adversity and navigate complex emotional landscapes with ease.
- Transform Coping Mechanisms: Learn to diagnose and alter maladaptive coping strategies, reducing stress and friction for smoother, more effective interactions.
- Stay Composed in Tense Situations: Acquire practical techniques to maintain composure and focus in emotionally charged encounters, steering towards optimal outcomes.
- Navigate Challenging Conversations: Prepare effectively for difficult discussions, learn to avoid triggering others, and prevent unnecessary escalation.
- Understand Your Conflict Dynamics: Gain insights into your personal conflict processing and response patterns, identifying and overcoming limiting beliefs.
- Adapt Your Conflict Style: Discover your inherent conflict style, and learn to adapt and apply the most effective strategies for diverse challenges
OTHERS
- Navigate Aggressive Tactics: Learn to tactfully handle hardball tactics and aggressive behaviours in conflicts, steering interactions towards constructive outcomes.
- De-escalation Strategies: Master techniques to de-escalate heated interactions, prevent violent behavior, and foster an environment conducive to constructive dialogue.
- Overcoming Biases: Develop communication skills to identify and guide others past biased beliefs and misconceptions that disrupt effective conflict resolution.
- Disengagement Techniques: Understand how and when to disengage from unproductive interactions, preventing situations from spiraling out of control.
- Delivering Sensitive Information: Learn conflict preventative tactics for delivering sensitive information effectively and tactfully.
- Interest-Based Negotiation: Implement a complete conflict resolution process, including interest-based negotiation techniques, for both simple and complex issues. Whether negotiating a curfew or a complex business merger, gain a reliable framework for maximum efficiency and success.
- Address Conflict at Its Core: Master the skill of identifying and resolving the root causes of conflicts, moving beyond surface symptoms for lasting solutions.
- Comprehensive Conflict Resolution: Explore a wide range of conflict resolution techniques and approaches, ensuring you’re equipped for various scenarios and challenges.
And much more!
Our goal is to provide you with the knowledge and skills to lead yourself and others through conflict, to maximize opportunities for growth, and to minimize toxicity, whether at home or within the workplace.
Why CIIAN?
We aren’t just trainers, we are practitioners. Our training materials are based on lessons learned and best practices from the field so that you move beyond classroom theory to practical strategies that actually work.
We aren’t just trainers and practitioners, but we’re researchers too! We strive to ensure that the tools and strategies we teach are always cutting edge.
We continue to be trailblazers and develop original and quality content that’s not available through any other channel. This translates to CIIAN graduates that stand out from the crowd.
Our curriculum is designed with practicality in mind. The skills and knowledge you gain are immediately applicable to everyday personal and professional situations, providing tangible benefits from day one.
Begin with our foundational 'Self and Others' training and explore your potential. With CIIAN, you have the flexibility to advance towards our professional certifications in mediation (RPDR) and negotiation (RNP), all under one roof.
If you’re looking for credentials that stand up in Canada and abroad, CIIAN is recognized on the global stage for providing high quality professional training. People know that this is what we do, and we do it well.
Experience the best of both worlds at CIIAN: a well-established, respected institute with a personal touch. We're large enough to be leaders in the field, yet small enough to offer dedicated, individualized support for your learning journey.
Creating Dynamic Teams
Group Discounts
Empower Your Team for Success: Embrace conflict as a catalyst for growth. With open communication and reduced toxicity, your team can achieve heightened productivity and creativity. Seize new opportunities and discover innovative solutions. Elevate your team’s potential with our bulk pricing options.
Contact us to discuss bulk pricing.
Program reviews
What are others saying?
"This course is a wonderful journey of learning, not only about oneself and how the mind works, but how to have a better sense of others in the context of creating longer term successful relationships. It applies to all aspects of life and includes concepts that will have a very positive impact on those who approach situations with an open mind and heart.
I highly recommend it."
"As a former Senior Manager within the Public Service, I have had the opportunity to participate in a number of training/education sessions that helped me to better understand myself including my beliefs, values and decision making style, and how that can affect my relationships with others. I also took courses on alternative dispute resolution, organization culture, change management and more. Reading through Self and Others caused me to stop and reflect on various people situations that I faced over my years - how I handled the situation then and more importantly, how I might have handled them given my new insights. Self and Others brought all my previous learning together and has given me a new set of tools to help me better assess conflict situations, understand emotions and their impact, gain insights on my own conflict style and develop strategies to achieve positive outcomes. Self and Others is a great learning resource for those looking to improve their own relationships and address any type of conflict whether as a colleague, manager, facilitator or friend. Thank you for the opportunity to continue my personal learning journey!"
"Really good! Learned a lot and had a lot of my own evaluations of past experiences confirmed."
"This webinar course by CIIAN is one of the most informative, insightful, innovative and frankly, visually beautiful course I have ever taken. It weaves imagery, sound, and years of knowledge into an engaging, inspiring, and practical journey into the heart of conflict and the ways to deal with it. Always eager to watch the next video in the course, I have been applying its' tenets in numerous arenas both professionally and personally. This is state of the art learning for our ever evolving time."
"Even though I have had similar training before, mainly focusing on how the brain works, how thoughts influence and drive you, this course gave yet another angle and details on how to use these skills. All in all a good package, good structure, and suitable length chapters with understandable and practical examples"
More of a numbers person? Check out the stats from participant feedback for Learning Module One; Self & Others.
How about in the workplace?
We also asked participants: If this course was standard training within your workplace/profession, what impact do you estimate it would have on the following metrics…
We Guarantee your Satisfaction!
These methods are tried-and-tested so we have a high degree of confidence in our offerings; however, if you feel the course quality and content are not meeting your expectations, then we will offer you a 100% refund.
Since 1992, we’ve been teaching professionals from all around the globe the essential skills of preventing and harnessing conflict to transform it from a destructive force to a tool for growth. We invite you to join the thousands of others who’ve taken conflict resolution training with us!
FAQs
Can I use this training as professional/continuing education credits?
Many licensing boards and professional associations accept our training as professional development/continuing education credits; however, we recommend you consult your accrediting body for confirmation.
Do you have payment plans?
Yes, contact us to arrange for a monthly payment plan.
Does this include live instruction?
No. We’ve kept this program as flexible as possible to meet busy schedules. This is an online, self-paced program, to be completed within 12 weeks of registration. Please visit the Hybrid Program if you’d like a coached version of Self and Others.
What are the long-term benefits of this training?
Our training offers long-term benefits such as improved interpersonal relationships, enhanced professional opportunities, and the ability to handle complex conflicts with ease. These skills are invaluable in both personal growth and career advancement.
I need training for my employees/organization. How do I know if this program will suit our needs?
Our Self & Others program offers foundational skills in conflict resolution and negotiation, suitable for any team. If you have unique requirements, we’re here to help tailor our training to fit your organization’s specific needs. We can modify existing modules or create new content to ensure the training is relevant and impactful. Reach out for a free consultation, and let’s design a program that aligns with your team’s goals, offering practical, effective solutions.
Can I get funding for the program?
Many employers recognize the value of our training and are willing to cover the costs as part of professional development initiatives. Additionally, there are worker development grants available that your employer can apply for. At CIIAN, we’re happy to assist with the application process and provide any necessary documentation to facilitate your access to these opportunities.
What will I get after completing the program?
In addition to knowledge and skills that can significantly impact your life, after completing course requirements you’ll receive a certificate in Conflict Dymanics and Strategies, and digital badge to display competency.
Are there any prerequisites?
Although some of the materials draw on advanced topics, we’ve worked hard to present the materials in a straightforward and understandable manner. We do, however, recommend some exposure to college or university programming.
Can this training lead to advanced certifications
Learning Module One; Self and Others, is the foundational course required for advancing into our Mediation and Negotiation programs leading to the Registered Practitioner in Dispute Resolution (RPDR) and Registered Negotiation Professional (RNP) professional designations. It equips participants with essential skills in understanding and managing conflicts, crucial even for seasoned negotiators and mediators. This course ensures that all practitioners, regardless of their experience level, have a solid base in the fundamental aspects of conflict dynamics, setting the stage for success in our more specialized programs.