This certificate program combines CIIAN’s self-paced Learning Module One with a live, three-day applied intensive focused on assessing workplace conflict and responding effectively in its early stages. Participants learn how to stabilize escalated interactions, analyze conflict dynamics, and make defensible decisions about the appropriate next step — including one-party support, informal resolution, or formal escalation.
Purchase includes registration for the next advertised live 3-day training session and immediate access to CIIAN’s Learning Module One.
