Collaborative Solutions Program
CSP overview
When in-house challenges become overwhelming, you can count on CIIAN as your trusted partner. Whether you’re facing sensitive negotiations or complex conflicts, we’re here to provide the expert support your team needs to thrive. Through CIIAN’s Collaborative Solutions Program (CSP), you’ll have on-demand access to seasoned professionals who will stand by your side, guiding your organization through even the toughest situations, so your team can stay focused and succeed.
How it Works...
Choose from a range of pre-purchased hourly packages tailored to fit your organization’s unique needs. These packages offer flexibility in how you utilize our services, all at a substantial discount compared to one-off mediations or consults.
Access our experienced mediators, negotiators, facilitators, and coaches whenever a challenging situation arises. Whether it’s a sudden conflict or a high-stakes negotiation, we’re just a call away. And if you don’t use all your hours by the end of the year, convert them into equivalent value in training to empower your team.
Why Rely on CIIAN’s Collaborative Solutions Program?
Expertise
Some challenges require that extra outside expertise—it’s like having your own in-house mediators, coaches, or negotiation experts, without the full-time costs.
Tailored Solutions
We don’t believe in one-size-fits-all. Our solutions are customized to meet the specific challenges and dynamics of your organization.
Sustainable Results
Our goal isn’t just to resolve issues but to empower your organization with the tools and strategies needed to prevent future conflicts and enhance collaboration.
Neutrality
Sensitive conflicts or negotiations often require a neutral outsider, ensuring that relationships are preserved and internal tensions are minimized.
Enhanced Focus
Let your team concentrate on what they do best while we handle the complexities of conflict and negotiation, ensuring a harmonious and productive environment.
Added Training Value
Along with expert support, our packages include access to valuable training programs, equipping your team with the skills they need to thrive long after the immediate challenges are resolved.
Real-World Impact: How CIIAN Makes a Difference
Challenge: A personal history between the HR manager and one of the disputing parties led to a perceived bias, making it impossible for the internal team to handle the conflict effectively.
Solution: Neutrality is critical in dispute resolution, as even slight familiarity with the parties involved can lead to perceived bias, potentially entangling the mediator in the dynamics rather than resolving the conflict. As an external and impartial party, CIIAN brings the necessary neutrality to mediate disputes effectively, especially when internal relationships create barriers to resolution.
Challenge: Senior executives faced a sensitive conflict that they were reluctant to escalate through internal HR processes due to concerns about confidentiality.
Solution: CIIAN can provide discreet and confidential mediation services, allowing individuals to address issues without risking exposure or damaging reputations. Our involvement helps maintain the privacy and integrity of the process, leading to resolutions that protect all parties involved.
Challenge: A dispute between co-workers became a recurring issue, with conflicts resurfacing repeatedly over the course of a year. Despite several interventions, the dispute persisted, eventually disrupting the entire department.
Solution: While some conflicts can be resolved through a single mediation, ongoing workplace disputes often involve deep-seated interpersonal dynamics that are harder to address. CIIAN’s experts can not only mediate the initial incidents but also implement a comprehensive follow-up plan to rebuild relationships and foster a lasting resolution, ensuring the conflict does not continue to disrupt the workplace.
Challenge: A team struggled to negotiate a complex contract with external stakeholders. Not only did they lack the expertise to develop an effective negotiation strategy, but the lack of team cohesion also led to internal disputes over their approach to the negotiations.
Solution: High-stakes negotiations can create significant tensions between team members, as differing opinions on strategy can make it difficult to even get to the negotiation table. CIIAN can offer strategic advice from pre-negotiation planning through to drafting final agreements. Our guidance helps achieve successful negotiation outcomes while also strengthening team dynamics.
Challenge: A high-level executive was struggling to manage relationships with several key stakeholders, risking potential fallout and operational inefficiencies.
Solution: CIIAN can provide personalized coaching to help executives navigate these challenges while preserving relationships. Through targeted strategies and ongoing support, executives can improve their approach to conflicts and strengthen stakeholder collaboration.
Challenge: An HR team was overwhelmed by the complexity of a dispute involving several parties and highly sensitive topics, such as harassment and ethnicity.
Solution: Complex disputes, especially those involving sensitive topics, can be particularly challenging. CIIAN can provide guidance and support to internal teams through consultations or conflict analysis, or we can manage the entire dispute, freeing up internal resources to focus on other priorities.
Partner with CIIAN to ensure your team remains focused and effective, no matter what challenges arise. Discover the perfect CSP package for your needs.