Conflict Navigation
Learn to Assertively Disengage and De-Escalate Conflict
Heated interactions can only move in two directions. They can either get worse, possibly spiraling out of control, or tensions can de-escalate, creating a safe and constructive space for dialogue.
With a focus on emotional regulation, assertiveness, limit-setting, and conflict de-escalation, this certificate program prepares participants to maintain their composure while effectively navigating out of challenging situations.
What's Included?
“Keeping cool” during heated engagements is one of the most important challenges people face during conflict. Unfortunately, it’s also one of the most difficult tasks to master.
Drawing from the most current research on: mirror neurons, affect labeling, and information processing, we’ve broken the process down into three simple steps that will help you to master emotional control during heated interactions.
Conflict SailingTM is a structured communication strategy designed to de-escalate and disengage from challenging situations. Drawing on a metaphor of sailing through the storm of conflict, this strategy emphasizes developing personal assertiveness, adapting to the changing dynamics of the interaction, and remaining professional while setting boundaries.
The Conflict SailingTM strategy will help you to:
- Assertively confront others without triggering them
- Set limits on inappropriate behaviour
- Verbally de-escalate heated exchanges
- Remain confident and professional while navigating out of challenging situations
- Prevent risks of violence and aggressive behaviour
This is a highly adaptable strategy and applicable to many situations including:
- Staff addressing difficult clientele.
- Health Care workers addressing problematic patient behaviour.
- Social Workers setting limits with clients.
- Managers addressing conflict between co-workers.
- Parents setting limits with their children.
- First Responders needing to gain control over high intensity situations.
- Anyone wanting an effective method to create boundaries and limits during challenging situations.
Instant Access, Self-paced Course: Learn the skills to navigate conflict today.
Read more about certificate requirements here.
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